Email Marketing Etiquette

I sign up for emails from a lot of  businesses and service providers. Why? Not necessarily because I’m looking to purchase something, but because its a good way to study communications from a variety of brands. Recently though, I’ve noticed some of the basic mechanics of email communication seem to be missing. And if that doesn’t seem like a big deal then consider the fact that 122,500,453,020 emails are sent every hour (source: Madison Logic). So a subpar email is bound to get ignored. Here are my tips for email marketing etiquette:

Introduce Yourself

I’ve received emails from a variety of people that I know I never subscribed to their email. I imagine they acquired my address from a third party resource or just simply found my contact info published somewhere online. And while I guess I appreciate the resourcefulness, your first communication shouldn’t be the same that you send to every other contact or subscriber in your database. Introduce yourself and explain why you feel what you have to offer is relevant to me. Getting a blind email is extremely confusing and often leaves me wondering why I received the email in the first place, even if your offer could be something of interest. Set the framework with whom you’re communicating, and you’re more likely to gain traction.

Humor is Okay, But Don’t Be Cheesy

I recently received an email from someone who was obviously trying to get my attention the subject line titled, “Eaten By Alligators.” Of course my interest was peeked and the email went something like this…

Hi Gretchen,

I’ve attempted to reach you, but have had no success. Either you’ve been eaten by alligators or you’re just plain swamped. If you have been eaten by alligators, my deepest sympathy goes out to your family members. If you’re still alive, one of the following is more likely to have happened. I hate to keep pestering you, but I do want to express my desire to chat with you more about whether or not our work management system may be a fit. Please pick one response and let me know what our next step should be.

_____ Yes, I’ve been eaten by alligators. Please send flowers.

_____ No, I haven’t been eaten by alligators, but you may wish I had been, because I have decided I have no interest in your service. Sorry, you’re sunk. (Thanks for your frank honesty. I can handle it.)

_____ Yes, we have some interest in learning more about (Company Name), but here are my challenges…

_____ Yes, we have some interest in leveraging (Company Name) to manage our work better. Call me to set a time for us to meet.

_____ I’m not the right person, please contact ____________.

Kind Regards,

(Contact’s Name)

Okay, so they achieved their goal of getting my attention, but to be honest I don’t recall receiving any other messages from this person prior to this. Also, the email left me so fixated on the element of being eaten by alligators I had no real grasp of what the company does or what they have to offer other than the brief mention of a “work management system.” Make sure you don’t get caught up in the act of being funny and forget the purpose of your email. This could be your one chance to get your recipients attention, don’t lose sight of that.

Watch Your Tone (of voice)

We’ve written several posts about how important it is to identify your company’s voice, and that same tone of voice should be utilized in your email communication. Whether it’s one email or a larger email to a segmented group, the tone used should convey an expression accurate to your brand. For a recipient receiving an email for the first time its an introduction to who you are and for someone who’s received emails from you in the past the language should be consistent with what they would expect. For example, if you’ve ever received an email from anyone at Shout Out you can expect there might be reference for a casual conversation over coffee. Why? Because we believe everything starts with a conversation, not a sales pitch. Throwing numbers at you is not our style, we genuinely want to discover what your challenges are and how we can help you achieve them, so that often starts with coffee.

Don’t Just Repeat The Past

If you’re seeing that your email open rates are not improving, you’re getting more opt-outs, or not successfully driving traffic to your website, don’t just keeping doing the same thing. We all know the famous quote from Albert Einstein, “Insanity is doing the same thing over and over again and expecting different results.” It could be time to evaluate your message. Try A/B testing campaigns to see what resonates with people and use the data to make changes. Explore your call-to-action. Do you have one? Personalize the email. Open rates increase significantly just by addressing the recipient by name. Create a captivating subject line that conveys the point of your message. The subject line is the first barrier to overcome in getting someone to open your email.

Extend The Conversation Beyond Email

Your email is just one vehicle to communicate with your audience, but why should the conversation stop there? Make sure you provide contact information where your audience can learn more about your company. It’s amazing how many emails I’ve received that don’t provide a simple link to their website. Make it easy, don’t make them hunt for you. And don’t forget to utilize social media links to encourage them to follow you on the various platforms where your brand is active. It could be an easy way to get your customers into the next stage of an engagement process.

 

Have any email marketing tips of your own? Leave us a line in the comments, we’d love to hear what works for you.

Photo Credit: loop_oh

About Gretchen Ardizzone

Gretchen is passionate about brands and a total content consumer. She admits to binging when it comes to TV and books, not being able to stop until she’s followed the story to the end. She loves to learn from the past, write about the present, and create predictions for the future.