story telling

Building a Successful eCommerce Site – Part 2

776 415 Shout Out Studio

In part one of building a successful eCommerce site, we talked about how the location of a brick and mortar store is the equivalent of the search engine results for an eCommerce site. The gist of what we were talking about is putting the business in the best position for high volumes of traffic. However, high volumes of traffic to your business, whether it be foot traffic or Internet visitors, isn’t going to do any good if the business can’t convert the sale. So let’s look at another consideration that applies to both brick and mortar stores and eCommerce sites; Design.

Brick and Mortar Interior Design = eCommerce Site Design

Quality design makes people feel at ease, it lets them know you are serious about what you do, and it adequately reflects your brand. Good design not only reflects well on your brand, it also influences how people buy. In a brick and mortar store, you have the advantage of employees to communicate the brand’s message to potential buyers, but eCommerce sites often don’t have the luxury of face to face communication. This is where design becomes even more important. Consider these things when you start to think about your site design:

Vet Your Designer

Do your research here. Look at their past work. Either ask them for references or look up contact info for someone they worked for and just ask them about it. Actually, do that! You might find that they were slow to work with but they communicated every step of the way, which is much better than someone who doesn’t communicate at all and gives you a finished product that vaguely resembles what you want.

Ask Them To Tell You a Story

So you found someone who designs some pretty slick stuff, great! But how are they at telling stories? If they are simply asking you what design choices you want and not at all about what makes your business unique and different, walk away. Just like that. Find someone else. There are hordes of people out there that have the technical skills to make a website work and look good, but most don’t possess the traits required to tell your brand story AND make it look good, which is what sets apart a successful eCommerce site and a mediocre one.

Set Yourself Up For Flexibility

We have written about why we love WordPress here before, but I can’t stress to you enough the importance to have your site built on a system that you can manage yourself. Most designers, and frankly people in general, tend not to be the best communicators, especially when you need something done urgently. The power to make changes yourself will be priceless over the life of your business.

One should place just as much importance on site design just as one places importance on the interior design, product placement, and customer flow of a brick and mortar store. In the end, good design will last the life of the business and pay for itself ten times over. Take your time and find someone who can help tell your story with finesse and efficiency.

Stay tuned for part 3 of Building a Successful eCommerce Site.

Photo Credit: xJason.Rogersx cc

Great Marketing is About Storytelling

842 452 Marsh Williams

Once upon a time…

We met with a prospective client recently on another disaster recovery project. All the usual suspects were present in the form of the story: great company, great brand, incredible product and an unbelievable, crappy, digital presence.

But here’s the part we want to get into…

The owner has a friend who they referred to as, “a programmer who said that they could build the website.” Now at first blush, there may not seem to be anything wrong with that but after cogitating (word of the day) on that for a while it hit me. Websites are not about programming; period. They’re about storytelling.

So embrace that fact and think about the people you would want to create and tell your story; think about your reaction to someone who says I’m a programmer and I can build your website. Let us clarify right here that there are programmers who are great storytellers, but the primary skill for developing a great marketing program of any kind is the storytelling capability. That trumps technology of the delivery mechanism every time.

So to help if this happens to you we’ve put together a small list of things to ask anyone who says they can “build your website.” Top five things to ask someone who wants to help with your website. read more

Image of cup with title of Thanks For Your Tips

3 Strangers at Home in the People Business

880 461 Nathaniel Seevers

I’m sitting down to write this out of the blue post at 11:30 am on this here Friday morning and I’ve already had the pleasure of crossing paths with 3 cool strangers in 3 hours. All of them passionate about their work. All of them interesting and genuine.

All of them with great names too….weird.

These 3 new strangers; Bren the coffee shop barista, Slade – a networking connection, and Monroe over at the electronics store have me feeling inspired this morning. Yes, people do still go to the electronics store.

Now, I meet new people often and I visit a number of different coffee shops and retail locations. People are typically friendly and helpful in Columbus, so what made these 3 folks so inspiring? read more

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