It’s a fact of life for all of us that online reviews are here to stay, and reviews, both positive or negative, will impact an organization’s revenue.
- 94% of consumers use the internet to find local businesses
- 80% of consumers will reverse a purchase decision based on negative reviews.
- 52% of people will not buy from a company with a Google Rating under 4 Stars
- One negative review can cost 30 possible customers.
There is really only one way to manage online reviews, get in front of them, take an active role in the process; foster more great reviews and get in front of negative ones before they ever get published.
“Ninety percent of consumers read online reviews before visiting or buying from a business.”
– Stratus Labs
If you’re looking to be more competitive in your space, we can help. We’re happy to answer specific questions about your challenges and Review Management. Honest answers. No pressure.